Coastcoil - Support

Need help with Coastcoil? We're happy to help.

Email: support@coastcoil.com
We usually reply within 2-3 business days.

This is the official Coastcoil support route managed by Dexter Interactive. Privacy and data-rights requests can also be sent to privacy@dexterinteractive.com.

Launch updates

Want release news without the noise? Join Coastcoil launch updates. Every signup requires email confirmation and every update includes an unsubscribe link.

Frequently asked

How do I restore my purchases?

For Remove Ads, open Settings → Restore Purchases: on iOS with the Apple ID used to buy it, on Android with the Google account used to buy it. Purchase restoration is separate from earned coins and game progress.

When do ads appear, and how do I remove them?

Between-game ads become eligible after three minutes of accumulated completed-run playtime and appear right after a run ends. They never interrupt a run. The one-time Remove Ads purchase removes these ads. Coin packs and diamonds are not offered.

My progress disappeared or I got a new phone.

The iOS game uses iCloud for progress backup without a Coastcoil signup. Use the same iCloud account and check that a backup has completed before deleting the app. Check the backup status in game Settings; Game Center and Restore Purchases do not restore game progress. On Android, your progress is backed up with the Google Play Games account you sign in with: coins, unlocked snakes, level and daily gifts, plus your best score, stats, settings and player name. Reinstall and sign in with the same account to get it back, and check the backup status in game Settings. Keep your existing installation if recovery is uncertain and contact support. Progress does not transfer between iOS and Android.

How do I turn off personalized ads?

On iOS, deny tracking when the App asks, or open Settings, Privacy & Security, Tracking. On Android, reset or delete your advertising ID in your device's Google ad settings; the game's Settings → Ad Privacy opens them. In the European Economic Area, the UK and Switzerland the game also asks for your consent (on iOS, after you allow tracking): choose Reject all, or change your answer anytime in Settings → Ad Privacy. Tracking permission is separate from Remove Ads; denying tracking does not remove between-game ads.

How do daily gifts and player names work?

The daily gift grants 10 coins once per day. On iOS, a reinstall waits for iCloud recovery before offering another gift; on Android, it waits for your Play Games backup. Claiming a unique player name requires an internet connection and Game Center sign-in on iOS or Google Play Games sign-in on Android; solo play does not require a Coastcoil account. iOS and Android name pools are separate.

How do I delete my data?

In the game, open Settings › Delete My Data and confirm. This deletes your progress, coins, snakes, player name, leaderboard scores, player ID and progress backup (iCloud on iOS), and the game starts fresh. Your Game Center or Google Play Games account stays with Apple or Google. Remove Ads stays with your Apple ID or Google account: use Restore Purchases to get it back. If you can't use the game, email us your Game Center or Play Games name, or your in-game display name, and we'll delete the data tied to your player ID within 30 days. See our Privacy Policy for details.

How do I join the Android beta?

Coastcoil for Android is in closed testing on Google Play. Use the same Google account for both steps:

1. Join the Coastcoil Android beta tester group.
2. Opt in on Google Play, then install the game from the Play Store.

The beta is a test build, not a public Android release. Email support@coastcoil.com with feedback and your device model.

Report a bug or suggest a feature.

Email us and include your device model and iOS or Android version.